Our company, Cityroll, operates as a reseller of electric scooters, e-scooters, spare parts, and accessories from various manufacturers and official distributors.

All products offered by our company are covered by the official warranty of the manufacturer or authorized importer, in accordance with the respective terms and conditions of each brand or distributor.

Cityroll bears no responsibility for the provision or validity of the warranty itself. However, we mediate the process of repair or replacement, ensuring proper and prompt customer service.

To activate the warranty, the customer must provide the purchase receipt or invoice, so that the request can be forwarded to the official technical support center.

In cases where the issue falls within the warranty terms, the repair or replacement of the product is carried out by the manufacturer or the authorized distributor without any financial charge to the customer.

Our company cannot be held liable for delays in the process or for decisions made by authorized service centers or distributors regarding the approval or rejection of the repair or replacement request.